Refund and Return Policy

Last Updated: May 5, 2026

1. Scope of this policy

This Refund and Return Policy applies to Bot Tasker subscriptions purchased directly through our website, sales team, or authorized billing channels. If your subscription was purchased through a third party, marketplace, partner, or separate enterprise agreement, additional or different terms may apply.

This policy supplements our Terms and Conditions. If this policy conflicts with a separately signed agreement, the signed agreement will control unless applicable law requires otherwise.

2. Free trials

When Bot Tasker offers a free trial, you may cancel before the trial period ends to avoid the first charge. If you do not cancel before the trial expires, the subscription will convert to a paid plan and will be billed according to the selected billing cycle.

Charges made after a free trial are not automatically refundable, unless you meet the eligibility criteria in this policy or applicable law requires a refund.

3. Subscription cancellation

You may cancel your subscription at any time from your account settings, by contacting support, or through the contact channel available on the website. Cancellation stops future renewals but usually does not remove access already paid for.

Unless expressly stated otherwise, when you cancel a monthly or annual plan, you will keep access to paid features until the end of the current billing period. Bot Tasker does not automatically issue prorated refunds for unused days, credits, seats, automations, or features within an already paid billing period.

4. Refund eligibility

We may approve a refund when the request meets one of these conditions:

  1. It is the first paid purchase of a Bot Tasker subscription associated with the account, and the request is submitted within 30 calendar days after the first charge.
  2. There was a duplicate charge, verified billing error, or charge after a cancellation was correctly processed.
  3. Bot Tasker could not provide an essential service feature due to an issue attributable to our platform, and the issue could not be resolved within a reasonable period after your report.
  4. Applicable law requires a refund.

Approved refunds will be processed to the original payment method when technically possible. Posting times depend on the bank, payment provider, or card issuer.

5. Non-refundable cases

In general, refunds will not be provided for:

  1. Monthly or annual renewals that were not canceled before the renewal date.
  2. Partial unused periods after a cancellation, downgrade, or seat reduction.
  3. Unused credits, usage limits, automations, integrations, seats, or features.
  4. Professional services, custom setup, consulting, training, custom development, or work already performed.
  5. Additional usage charges, overages, consumed resources, external integrations, or third-party services already used.
  6. Accounts suspended or terminated for fraud, abuse, breach of the Terms and Conditions, or prohibited platform use.
  7. Taxes, bank fees, or external charges, except where the payment provider or applicable law allows a refund.

6. Plan changes, upgrades, and downgrades

If you upgrade, the charge may apply immediately or on a prorated basis depending on the remaining time in the billing period. If you downgrade, the change will usually take effect at the end of the current period unless Bot Tasker offers another option during the process.

Where appropriate, Bot Tasker may issue account credits to apply to future invoices. Account credits have no cash value, are not transferable, and are not refundable unless applicable law requires otherwise.

7. How to request a refund

To request a refund, contact us at [email protected] or use the website contact form. To help us review the request, include:

  1. Company name or account holder name.
  2. Email address associated with the Bot Tasker account.
  3. Invoice number, receipt, or approximate charge date.
  4. Reason for the request and any relevant evidence.

We will review the request and may ask for additional information to validate account ownership, subscription status, billing history, and service usage.

8. Review timeline

Bot Tasker will make reasonable efforts to respond to refund requests within a reasonable period. Refund approval is subject to this policy, the Terms and Conditions, the applicable agreement, and current law.

9. User legal rights

Nothing in this policy limits non-waivable rights you may have under consumer protection laws or other applicable regulations. Where local law requires a different standard, we will apply the standard required by that law.

10. Contact

If you have questions about this Refund and Return Policy, contact us at [email protected].